Production Access Issues

Incident Report for Buildertrend

Resolved

All of Buildertrend is back up and running correctly!
Posted Jun 12, 2025 - 16:34 CDT

Monitoring

Bringing Buildertrend back online. As the site continues to load, services will gradually be restored. Third-party services may still be impacted by the outage and and are beyond our control.
Posted Jun 12, 2025 - 15:58 CDT

Update

We are continuing to monitor the issue.
Posted Jun 12, 2025 - 14:58 CDT

Update

We have put up our maintenance page to protect user data. It's looking like part of our application is coming up in different regions. Continuing to monitor.
Posted Jun 12, 2025 - 14:21 CDT

Update

We are continuing to monitor.
Posted Jun 12, 2025 - 13:49 CDT

Identified

This appears to be a broader issue with many other companies using our same provider. We're continuing to monitor.
Posted Jun 12, 2025 - 13:33 CDT

Update

Our .com and sister sites are also inaccessible. This appears to be an issue with our hosting provider.
Posted Jun 12, 2025 - 13:16 CDT

Investigating

We are aware of intermittent issues in our Production environment and are investigating.
Posted Jun 12, 2025 - 13:11 CDT
This incident affected: Buildertrend.net and Buildertrend.com.