Buildertrend.net not connecting for some users

Incident Report for Buildertrend

Resolved

This issue should be resolved for most users. Anyone still not able to access Buildertrend.net should be able to after the remainder of the third parties process their changes.

Posted Apr 30, 2024 - 14:02 CDT

Update

We are waiting for third-parties we work with to finish processing the fix to this issue. Continuing to monitor. Most users should be up and running correctly now.

Posted Apr 30, 2024 - 12:29 CDT

Monitoring

We have implemented a fix for the connection issue and are continuing to monitor the situation.

Posted Apr 30, 2024 - 09:33 CDT

Identified

We have found the source of the issue and are working toward resolving as quickly as possible. Users should gradually be able to connect properly.

Posted Apr 30, 2024 - 08:49 CDT

Investigating

Some users are unable to connect to Buildertrend. We are investigating the issue.

Posted Apr 30, 2024 - 08:31 CDT

This incident affected: Buildertrend.net.